Refunds & returns

Your right to return

• You may return unused, unworn, unwashed stock items in original packaging with tags attached within 14 days of delivery.
• Tell us first: request a return by email or WhatsApp and we'll issue a returns reference.

Return cost & restocking

• Return postage is paid by the customer unless the item is faulty or we sent the wrong goods. A tracked service is required; we cannot refund items lost in transit back to us.
• A prepaid returns label can be arranged at a flat £7.95 per parcel, deducted from your refund.
• Orders over 25 units, or opened/part-used bulk packs, are subject to a 15% restocking fee to cover re-inspection and repackaging.
• Refunds are issued to the original payment method within 5 working days of us receiving and inspecting the goods.

What can't be returned

• Embroidered, printed or otherwise personalised items — these are made to your specification and are non-returnable unless faulty.
• Underwear, and any item where the hygiene seal has been broken.
• Made-to-order bundles and packages once production has started.

Faulty or incorrect goods

• If an item is faulty, not as described, or we picked it wrong, we cover return postage in full and replace or refund at your choice, including any embroidery charge.
• Report faults within 30 days of delivery with your order number and a photo where possible.

Approval samples

• For large or embroidered orders we can supply a paid pre-production sample; sample cost is credited against the bulk order once approved.